Privacy Policy

1. Who We Are

SELERA ("we," "us," or "our") operates selerasupplements.com and sells supplement products directly to consumers. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. Questions? Email us at support@selerasupplements.com.

2. Information We Collect

Information you provide directly: When you place an order, we collect your name, email address, shipping address, and payment information. Payment card details are processed entirely by our payment processor (MoneyMotion) and are never stored on our servers.

Information collected automatically: When you visit our website, we automatically collect certain technical information including your IP address, browser type, device type, pages visited, and referring URLs. This information is collected through cookies and similar technologies.

Communications: If you contact us by email, we retain those communications to help resolve your inquiry and improve our service.

3. How We Use Your Information

• Process and fulfill your orders, including communicating order status and tracking information.
• Send transactional emails such as order confirmations and shipping notifications.
• Provide customer support and respond to your inquiries.
• Improve our website, products, and customer experience through analytics.
• Detect, investigate, and prevent fraud or other illegal activity.
• Comply with applicable laws, regulations, and legal obligations.

We do not sell your personal information to third parties. We do not use your data for automated decision-making that produces legal or similarly significant effects.

4. Cookies and Tracking

We use cookies and similar technologies to operate and improve our website, including essential cookies for shopping cart functionality and Google Analytics for aggregate site performance. You can disable cookies in your browser settings at any time, though this may affect certain features.

5. Sharing Your Information

We share your personal information only with payment processors (MoneyMotion) to complete transactions, fulfillment partners and shipping carriers to deliver your order, and when required by law. We do not sell, rent, or trade your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations. Order records are typically retained for up to seven (7) years for accounting and tax purposes. You may request deletion of your data at any time, subject to our legal retention obligations.

7. Your Rights

• The right to access the personal information we hold about you.
• The right to correct inaccurate or incomplete information.
• The right to request deletion of your personal information.
• The right to opt out of marketing communications at any time.

To exercise any of these rights, email us at support@selerasupplements.com. We will respond within 30 days.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted to and from our website is encrypted using SSL/TLS.

9. Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above. Your continued use of our website after changes constitutes your acceptance of the updated policy.